
Maintenance, warranty and after-sales service
How do I take care of my jewelry?
Our jewelry is made of 14-carat gold-filled , a durable and hypoallergenic alternative to solid gold, which stands the test of time and is suitable for everyday wear. To preserve its shine, avoid contact with sea water, household or abrasive products; gentle cleaning with soapy water and a cloth is sufficient.
The natural stones that make up each creation have their own nuances and inclusions, testifying to their authenticity. This singularity makes them precious but sometimes delicate: they deserve to be handled with care to preserve all their beauty. They are sourced in India in Jaipur and are cut by hand. Given that these are natural stones, there may be variations from the photos presented on the site.
The nylon thread , almost invisible and resistant, can soften or stretch over time. It is therefore recommended to avoid wearing your jewelry during prolonged baths, at night or during sports activities.
The guarantee
Guarantee of your jewelry:
All jewelry purchased is guaranteed for four (4) months from the date of purchase indicated on your invoice. Jewelry warranties only cover manufacturing defects.
If it is established that your jewelry has a manufacturing defect, we will then define the procedure for replacement, substitution or repair depending on the availability of spare parts / products or the possible execution of repairs.
Non-application of the guarantee:
Your jewelry warranty does not cover the following:
- The deformations related to snagging, stretching, incorrect use, lack of attention, accident or normal wear and tear, intervention by a third party.
- Damage caused by the use of chemical substances (perfume, lotion, household products).
- Damage caused by failure to follow maintenance instructions.
In cases where our warranty does not apply or if your warranty has expired, we are available to provide you with a quote for the cost of repairs. No repairs will be carried out without your acceptance of the quote.
after-sales service
In the event that your item is not covered by the warranty, I can offer you a paid repair.
- Assembly of a simple necklace 20 euros / Assembly using knot technique 45 euros
- Assembly of a simple bracelet 10 euros / Assembly using knot technique 22 euros
These amounts correspond to a repair without the addition of stones or primers. These must be returned to us in full.
When adding stones and/or primers is necessary, we will send you a quote which must be validated before we begin the repair.
The best thing is to send me a photo of the jewel so that I can estimate the repairs before sending you.
Allow 2 to 3 weeks for a repair from receipt of the jewelry to be repaired.
Return shipping costs are your responsibility
Delivery and return
Worldwide Shipping
We deliver worldwide. Shipping is free for purchases over €150 in mainland France.
Please refer to paragraph 6 of our T&Cs for further details.
the deadlines
Our jewelry is made to order. Stonology will make every effort to ensure that the order is shipped within a maximum of eight (8) working days from the day following the Customer's validation of their order. This timeframe is indicative and may be extended due to a supply problem of which you will be kept informed.
When your order is shipped, you will receive an email with the tracking number for your package, don't forget to check your spam.
Deliveries are made by uninsured Tracked Letter or Colissimo from La Poste to the customer's home. We also offer deliveries to a collection point, subject to acceptance of the package by the selected collection point. Deliveries are made from Monday to Friday, depending on the option chosen when confirming your order.
Delivery times may vary depending on the carrier, we cannot commit to a specific delivery time (varies depending on weather conditions, carrier strikes, etc.), however the normal delivery time is 2 to 3 days.
Please refer to paragraph 6 of our T&Cs for further details.
We cannot be held responsible for delivery delays or loss of a package.
returns
You have a 14-day withdrawal period from receipt of your order to return the product and request a refund without penalty, except for return shipping and purchase costs, which remain your responsibility.
Returns must:
- To be in perfect condition,
- Never having been used,
- Be in their original packaging and complete, unworn, so that they can be re-sold in new condition,
- be accompanied by the purchase invoice.
The right of withdrawal cannot be exercised if the items have been damaged or deteriorated by the Buyer.
We will refund your money within 14 days of receiving your return. However, shipping costs will not be refunded and will remain your responsibility.
Important : personalized jewelry cannot be exchanged and cannot be credited.
the materials

quality materials
Discover our collection of 14-karat gold-filled jewelry from the United States and fine and precious stones carefully sourced in India.

Handcrafted
The jewelry is designed and handcrafted in the south of France, in Villeneuve les Avignon.

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